1. The information provided (first and last name, delivery address, billing address, and mandatory contactable telephone number, etc.) during checkout must be accurate to ensure the order is processed and shipped correctly.

4. The delivery time may be estimated based on the delivery and payment method chosen. In the event of a delay, which is unusual for us, the customer has a maximum of 13 business days to request a refund or a new deadline to return the order.

5. The customer can request a refund or return the item if the package has not been delivered within 13 days of shipment.

6. We can only offer a free replacement if there is a problem with the order, such as a manufacturing defect or a printing issue.

7. If the customer does not receive the order, we will resend it free of charge.

This only applies if the carrier confirms that the order did not arrive at the delivery address provided by the customer. (We are not responsible for any errors on your part in the delivery address.)

8. The customer can receive the package before the date specified when placing the order.
Generally customers receive their order before the selected estimated delivery date.

9. The customer can cancel their order before it is processed, but once it is processed, it cannot be canceled.

10. We offer the customer the opportunity to modify their order in the event of an error, but this modification must be made before the order is processed and shipped.

11. We are not responsible for delivery delays, as we work with a delivery partner.

12. Delivery times stated on the website are expressed in business days.

13. Order preparation and fulfillment can take between 1 and 3 business days.

14. Our service cannot be held responsible for the communication between our customers and our delivery service; this remains the responsibility of our carriers, delivery drivers, and customers.

However, within the limits of our capabilities, we still make every effort to ensure that all communication is handled professionally so that our customers are satisfied.

15. Packages are delivered to the address provided by the customer when ordering. We decline all responsibility for any address errors made by the customer without notifying us to correct them.

16. The customer may only return items received if they are damaged upon delivery.

17. The customer must contact us to provide more information about the damaged items, along with the necessary supporting documentation.

18. Items to be returned or exchanged must be unworn, with all original tags attached, and in their original packaging.

19. Used items are non-refundable.

20. In the event of a problem, Top Player Brand guarantees a return or exchange within 7 business days of delivery date if the item does not match the description on our website (order error).

21. You are entitled to a full refund if the product does not match its description. Delivery fees are not covered. Otherwise, please keep the item and contact our customer service so we can find a solution together.

Shipping costs for a new product will be at our expense.

Step 1: Contact us to discuss your issue so we can assist you with your return process.

Step 2: Indicate the item you wish to return and the reason. We will respond within 2 business days.

Step 3: After receiving the return instructions, please repackage the item(s) and keep them in good condition and securely packaged. Send the package and inform us of the order’s status.

Step 4: Track the logistics information. Once delivered, please notify us so we can process your refund as quickly as possible.

Step 5: It generally takes 1 to 3 business days for your package to be processed after it arrives at our fulfillment center. You will receive a notification by email or phone number once your refund has been processed.

Please note:
Shipping and initial return shipping fees are non-refundable.

Returned items must be new and in their original packaging.

We will not accept returned items if they have been worn, damaged, washed, or altered in any way.

We will not accept items returned directly from you without first contacting us.

Refunds will be issued within 7  business days of receipt of the item.
Please include your order date and number to expedite the refund.

Shipping costs for returning damaged items are the customer’s responsibility.

If this step seems too long, please let us know and we will find a solution. We do everything we can to ensure that you are satisfied with our service.

1. All our products have a guarantee, it is in this perspective that we give you the time to exchange a damaged product upon delivery.

2. Our guarantees on products have a duration which is equivalent to 7 days, starting from the delivery date.

3. However, this guarantee will not apply in the event of a problem caused by negligence, deterioration or inappropriate use of the product by the customer.

4. We check all products for quality and consistency before shipping.

5. We do not guarantee in any way when a person pretending to be an agent of our company or otherwise. In case of doubt, it is formally advised to contact our department for more information.

6. We do not guarantee 100% delivery times, as it is a system outside our department, but we do our best to ensure that the customer receives his order as soon as possible as we have always done.

1. The prices of our articles do not include taxes.

1. We accept the customer’s opinions and comments when it is respectful.

2. We do not allow certain comments and we give ourselves the right to modify the opinions and comments of the customer when it is against ethics, fundamental rights, intellectual property, or if the customer is slanderous, defamatory, illegal, obscene, racist.

3. When a customer registers on the www.topplayerbrand.ma website, the customer accepts our conditions and agrees to be responsible for everything he does on the www.topplayerbrand.ma website.

1. We value your privacy. To learn more about how we use your personal information and how you can manage your rights to correct or delete it, please refer to our Privacy Policy and Cookies page click here

1. At the time of your purchase Top Player Brand will charge the price of the item and the delivery in case the delivery is charged for.
Any complaints by the customer about such remarks are limited.

2. We offer different payment methods on the site, the customer has to make a choice.

3. We offer secure “HTTPS” access to the transactional pages of the website.
It also includes SSL access through mobile devices.

4. Access to your account is protected by a password and your banking information is protected by SSL encryption during transmission between your web browser and our service.

5. To further secure your credit card, we do not store the information relating to its security code (or CVV number) that you need to enter in order to validate an order using your credit card.

6. We perform daily aggregate scans of our servers to protect your private information.

7. We do everything in our power to protect you.

8. We strongly recommend a strong password that includes numbers and characters when creating your Top Player Brand customer account.

9. We ask you not to disclose your log-in information to third parties.

1. TOP PLAYER BRAND reserves the right, without notice, at any time and in its sole discretion, to change, modify or withdraw the services and/or pages of www.topplayerbrand.ma .

2. TOP PLAYER BRAND reserves the right to modify the general terms and conditions of sale as well as other conditions and policies at any time.

3. In the case of a change that we consider major, the customer will be informed and the customer will have to read the texts of the changes.

4. If the customer continues to use our service, he has accepted our general terms and conditions of sale.

1. Offers of our articles and prices are valid as long as they are visible on the site.

2. The customer must check the availability of the articles sold on the information page of each product.

3. In the event of an order for several products, if one of the products proves to be unavailable within the deadlines announced on the site, the entire order will be processed and shipped only when all the products of this order are available.

4. TOP PLAYER BRAND will inform the customer of this additional delay. Then the customer will be able to choose to receive in priority the available items of his order.

5. The customer will then be charged only the shipping costs announced at the time of the order.

1. The prices given on the site can be modified at any time as well as the costs of the different means of delivery.

1. When selecting an item, the customer must read the specifications and details of the item, the size … Top Player Brand is not responsible for the customer’s selection.

1. You agree that Top Player Brand may, at any time and in its sole discretion, with or without cause or notice to you, terminate your access to the website www.topplayerbrand.ma .

2. We will not be liable to you or any third party for any claims or damages arising out of such termination or suspension or other actions taken by us in connection therewith.

3. If applicable law requires us to give notice of termination or cancellation, we may give notice before or after by posting on the Website: www.topplayerbrand.ma or by sending a communication to any address (email or other) we have for you in our records.

4. The Customer has the right to terminate the Customer’s Account, the Customer shall contact Customer Service for this purpose and Top Player Brand will terminate the Customer’s Account permanently.

1. The customer must not abuse, Top Player Brand is not responsible for the delay of delivery.

2. Top Player Brand shall not be liable for damages caused during delivery, direct or indirect losses, damages or expenses directly or indirectly resulting from the sale, handling or use of the goods as well as any other cause related thereto.

3. Upon delivery in case of damage, the customer must notify Top Player Brand. We have a policy for such cases (article 1).

1. The entirety of the elements on this site, whether audio or visual, including the technology used remain the property of Top Player Brand and are protected by copyright, trademarks or patents.

2. Top Player Brand grants a limited license to access and use the website for the personal use of the Internet user.

3. Under no circumstances does this confer the right for the Internet user to download or modify all or part of the site without the written permission of Top Player Brand.

4. This licence does not allow any other use, in particular commercial, of the site or its contents (articles, descriptions, prices, data, software, sound extracts, graphics, images, photographs, design).