Delivery Across Morocco
Fast Delivery & Returns
Secure Payment
Cash on Delivery or Online Payment
Easy Returns & Exchanges
7-Day Exchange Available
Customer Care
Tel : +212681036401 {24H / 7D}
Top FAQs
All questions and answers are welcome
SHIPPING
We deliver throughout Morocco and make every effort to ensure our items are delivered to our customers as quickly as possible.
Our customers generally receive their orders before the delivery deadline. If you don’t receive your order, don’t panic.
You benefit from a guarantee with our company when you purchase from our website: we can refund or return your order. With us, you never lose.
It can take between 1 and 3 business days to prepare an order and execute an order.
We must check and process each product properly to ensure that the products are in good condition before shipping.
We work with a local delivery company in Morocco.
We generally have different logistics channels and special routes depending on the city.
Yes, we can offer express delivery.
After placing your order, please let us know that you would like express delivery via our online chat service or WhatsApp: +212681036401.
If our delivery service confirms that express delivery is available for your area, additional express delivery fees will be added to your order.
Once confirmed, your order will be delivered by express delivery.
Delivery times vary depending on the logistics channel and city.
You can view the estimated delivery time on the shopping cart page by selecting the delivery city during checkout.
Casablanca: Deliveries are generally made within 1 to 2 business days.
Outside Casablanca: Delivery time is estimated between 1 and 3 business days.
Delivery time and cost vary depending on the city and the number of items.
We deliver throughout Morocco.
No customs, we are now in Morocco.
Our Top Player Brand Morocco branch has been established.
Our company, our products, and our staff are here to serve you at all times.
Customers can request a refund or we can return the item if the package has not been delivered within 13 days of shipment.
1 – the tracking number will be available on your order page after your order has been shipped.
We will also inform you of the progress of your order by telephone.
2 – you can check also the delivery process of your order on our site by clicking on “TRACKING” or HERE.
Please indicate your order number and your email address linked to your account used to place your order.
3 – we will also give you a personalized link where you can follow the delivery process of your order to your home.
4 – you will also have the link of the shipping company to verify and track the progress of your order to your delivery address.
Delivery times and costs vary depending on the city and the number of items.
Orders over a certain amount receive free delivery.
For now, we offer free delivery only for our customers in Morocco.
Yes, we also have another warehouse in Europe and in America.
For Morocco, our products are designed locally in Morocco.
Yes, for now, we offer free delivery to all our customers in Morocco, across all cities in the Kingdom.
ORDER
We can supply you with our items in bulk.
Please for more information, click here.
WhatsApp: +212681036401
There is no minimum order quantity and all products on Top Player Brand can be delivered.
You can order a single item that does not cause any problem.
Yes, of course, you can change an item, a size or your delivery address, but it would be more reasonable to do so before we ship your order. Indeed, once your package has been shipped, it is no longer possible to modify your order.
Cancel an order not yet paid
Please contact our customer service department: You can contact our online chat service, WhatsApp: +212681036401 or support@topplayerbrand.ma
Cancel an order already shipped
Please contact our customer service department: You can contact our online chat service, WhatsApp: +212681036401 or support@topplayerbrand.ma
Cancel an already paid order
Please contact our customer service department quickly: You can contact our online chat service, WhatsApp: +212681036401 or support@topplayerbrand.ma
1- log in or create a new account.
2 – please read your item specifications, once you are happy with it please choose your items and check your order.
3 – payment & delivery to your address.
DETAILS
Purchasing is easy. Choose one or more products on our website: www.topplayerbrand.ma
If you do not understand the language on our website, please change the language by choosing a language that suits you best on our website.
You can also change the currency by choosing your currency to better understand the cost of the clothes.
How do I order?
Here are the steps to place an order on our website:
1- log in to our website: www.topplayerbrand.ma
2 – select the item you want to buy, then select the color and size and add the product to the cart. Go to the shopping cart.
3 – select your country or delivery address and choose the delivery cost that suits you.
Click on “UPDATE” and then click on “CONFIRM ORDER”.
4 – if you have already ordered from us, please enter your ID or continue by clicking on “IGNORE IDENTIFICATION”.
5 – if you have not yet created an account with us, you can do so in this step by checking the box “Create an account”. Then fill in the requested information. Please also fill in the billing information and your delivery address.
6 – please choose your payment method and make the payment.
Then, we proceed to the shipping of your order as soon as possible. Thank you
We also inform you at any time about the shipping process of your order (e-mail, WhatsApp, SMS, Messenger, on your Top Player Brand customer account).
We inform you when :
– Payment has been accepted
– We provide you with an invoice of your order.
– When the order department starts processing your order.
– When your order has been processed.
– When your order has been shipped.
– We provide you with the number of your shipped package. (this number allows you to recognize your package when it arrives at your delivery address).
– When your order has arrived on the national territory of the destination country.
– When the order has arrived at the pick-up point or the final destination.
– We confirm that your package has arrived at the delivery address you have indicated.
1 – the tracking number will be uploaded on the page of your order after your order has been shipped.
2 – you can check the delivery process of your order on our site by clicking on “TRACKING” or HERE.
Please indicate your order number and your e-mail address linked to your account that placed your order.
3 – we will also give you a link to the official website of the transport company responsible for shipping your order where you can follow the delivery process of your order to your home.
We are glad that you receive your order at home and that you like our brand so that you can place another order on our site.
Didn’t receive your order confirmation and tracking information?
Please check your spam folder. If you still haven’t received anything, then go to your Top Player Brand account on “My Orders” where you will find the status of your order.
Yes, when you place an order on Top Player Brand, you automatically receive an invoice in your e-mail box. You can check your mailbox, if you don’t see an invoice from us yet, please check your spam box.
On Top Player Brand, you just have to pay the cost of the product and the shipping costs. There is no need to pay any membership fee, packaging fee, processing fee, order commission or other additional charges.
INVESTOR OR PARTNERSHIPS
Yes, we accept investors or partnerships. If you are an investor, you are always welcome.
We are always happy to collaborate with new investors from around the world. You can contact our department in charge of this topic at investing@topplayerbrand.ma.
DROPSHIPPING
Yes, we accept those who wish to work in Dropshipping with us, we can offer them our services with pleasure.
This must be done upon request.
ERROR MESSAGE
During checkout, if you see a message displayed in your shopping cart regarding shipping costs: “No shipping method available”.
1- Make sure the address you entered is correct or contact us if you need help.
If the problem is not solved please contact us immediately on one of the two instant message services displayed at the bottom of the page of our website.
If you don’t find your country or city in our delivery list when placing your order, please contact us so we can make it available.
For customers outside Morocco, please place your order on our international website: www.topplayerbrand.com click here
For any inquiries, please contact us by email: Chat online, WhatsApp: +212681036401 or support@topplayerbrand.ma
If you cannot find a shipping company related to your country in the ordering process, please contact us to make your country available if possible.
For customers outside Morocco, please place your order on our international website: www.topplayerbrand.com click here
For any inquiries, please contact us by email: You can contact our online chat service, WhatsApp: +212681036401 or support@topplayerbrand.ma
RETURN
You have the possibility to return the item and be refunded.
You have 7 days from the delivery date to return your items.
The product must be new, otherwise we will not accept the return. We will proceed to refund or exchange the product once we have received the package and checked it in good condition.
Return shipping is free.
With Top Player Brand, your life is easier.
You are entitled to a full refund if you have not received your order for reasons attributable to our company.
You can request a refund or return the item if the package has not been delivered within 13 days of shipment.
The refund will be issued within 13 business days of receipt of the returned item.
Items damaged by the customer will not be accepted.
Please provide your order date and number to expedite the refund.
1. Contact customer service to obtain the return address. Please include the order number, the item number(s) you wish to return, and the reason for the return in your request.
Without this information, Top Player Brand will not be able to process your request or refund you.
2. Place the items in their original packaging.
3. Deliver your package to the carrier designated by Top Player Brand.
4. Once the package is received at the warehouse, after analysis, a refund will be issued.
For more information on our return policy, please click here.
In the event of a problem, the customer must inform us of the condition of the package and whether the items are returned or exchanged.
The customer may return the items received if they are damaged within one week of the delivery date.
The customer must contact us to provide more information about the damaged items, along with supporting documentation.
Items to be returned or exchanged must be unworn, with all original tags attached, and in their original packaging.
Items returned without any signs of wear are considered unacceptable and will not be refunded.
After analysis and proof that the item received by the customer is defective, we will process the refund.
Return shipping is free.
You may keep the item and contact our customer service to find a solution.
Shipping costs for a new product will be your responsibility.
If the error is ours, we will cover the shipping costs.
To learn more about the return procedure and conditions, click here.
If you have received an incorrect item, you can file a complaint to let us know the status of the package and the return or exchange of the item(s) . Please send us a photo of the item originally ordered.
To learn more about the return procedure and conditions, click here for more information.
Refunds will be issued within 13 days of receipt of the package.
The refund timeframe also depends on your banking system.
Full refund if you do not receive your order.
To learn more about the procedure and conditions of return, click here .
Returns can sometimes take the same number of days as receiving your package; therefore, please be patient.
You will normally receive two messages from us.
1 – A first message will be sent to you upon receipt of your package.
2 – A second message once it has been processed.
If you have not received confirmation after a maximum of 13 business days, please contact our customer service: You can contact our online chat service, WhatsApp: +212681036401 or support@topplayerbrand.ma, providing your order number and details of the returned items.
CONTACT
In order to communicate effectively with Top Player Brand, we offer you several forms of contact to reach us.
Please contact us here > Contact us
PRODUCTS
Our brand is based on quality and our manufacturing materials are of good quality. Our products are well designed for you and durable.
You will surely love it when you have your order in your hands and have the opportunity to see our clothes to the touch and while wearing them.
It sometimes happens that a product on our site is out of stock.
If you are in this situation do not hesitate to contact the customer service: contact@topplayerbrand.ma and leave us the information of the product concerned as well as your information in order to inform you when the product will be in our stock.
Sizes depend on each product, the sizes are mentioned in the specifications of each product.
The customer should check the size guide in the specification of each product to be sure of a successful order.
We advise all customers to please take their measurements or know their size better and then read the product specifications before placing an order.
Note that sizes may vary depending on the model and that a “one size fits all” product does not necessarily fit all” sizes. It simply means that there is only one size.
The true color may be slightly different from the images due to the computer screen resolution, brightness, contrast, etc.. The product you will receive should be 99% identical to the one visible on our website.
Hoping that you will understand.
PAYMENT
We accept only one currencie, you can pay in Moroccan Dirham (DH).
1 – please check your card details to make sure the information is correct. This includes the expiration date, the cardholder’s name and the security code on the back of your card, as well as the billing address.
2 – check if your card limit has not been reached or has not been reviewed by your bank.
3 – if despite the first two tips your card is still rejected during payment, please try another card or payment method.
If you are still experiencing problems please submit your problem to our customer service department: contact@topplayerbrand.com then check with your bank to find out if your card is authorized to make online purchases.
Our methods of payment, click here.
As soon as we receive authorization from your bank, the money will be debited. An e-mail will be sent to you to confirm your order, if your card is declined or is still requesting authorization, the balance will not be withdrawn. You can contact your card issuer to authorize the payment.
Please note that even if a payment is not authorized, a transaction may be visible on your real-time statements. This happens because some banks hold the funds for a certain period of time before authorizing the withdrawal of the money by our structure.
Our customers in Morocco do not pay any customs fees because we are now based in Morocco and our products are made and delivered locally in Morocco.
ABOUT TOP PLAYER BRAND
Top Player Brand is a department of TOP PLAYER COMPANY.
Our activities are expanding internationally, and we offer our customers a simple and accessible shopping experience through a wide range of quality products available at www.topplayerbrand.ma.
TOP PLAYER Brand sells several product categories, including clothing, small gadgets, and accessories for women and men. We are also developing a dedicated structure for children’s products.
Our e-commerce service is designed for people who are passionate about fashion, style, elegance, and beauty.
TOP PLAYER® is an official clothing and accessories brand focused on quality and originality. Our items are created by professionals and specialists to offer a wide variety of styles.
Our products are offered at reasonable prices, carefully studied by our internal team.
Behind our website, an entire team works like a family to grow the brand and satisfy our customers. We are available online 24/7.
www.topplayerbrand.ma is a fashion e-commerce store based in Morocco, offering quality products at accessible prices.
Top Player Brand brings together different styles and influences to unite everyone through creativity and fashion.
I am a supplier in the textile industry.
Please submit your request to contact@topplayerbrand.ma
NB: Please note that we receive many requests from suppliers and we will only contact you when we find it necessary to collaborate.
Top Player Brand is a collection of clothing with varied, original, and high-quality styles, offered at prices carefully studied by our team.
Top Player Brand brings you the latest trends inspired by the creations of our Top Designers.
BUSINESSMAN, INVESTOR
You are a businessman and want to offer something positive, we are delighted to hear that you are interested in working with Top Player Brand, please submit your request to contact@topplayerbrand.ma or email us at affiliates@topplayerbrand.ma and introduce yourself .
TOP PLAYER BRAND AFFILIATE PROGRAM
Earn enough money with our affiliate program Top Player Brand. The money is paid to your Paypal account or to your bank account. Sign up for our affiliate program Top Player Brand and earn a lot of money.
Want to know how it works? Click here to find out.
PROGRAM FOR INFLUENCERS AND BLOGGERS
Are you a fashion blogger, an influencer?
Do you want clothes absolutely FREE? Do you want to know how it works? Click here to find out.
NB: Please note that we receive a lot of requests and we will only contact you when we find it necessary to collaborate.
ACCOUNT
When you open an account at Top Player Brand, you will be able to make purchases much more easily. An account allows you to :
Check the status of your current and previous orders.
Top Player Brand offers more opportunities when you open an account, you will always stay informed about news, promotions, free promo codes, coupons and many other surprises.
Save your payment and shipping information to make ordering easier.
Ask a question and/or write a review about a product. Participate in contests and win gifts by writing a review.
Add an item to “My Favorites” so you can buy it later.
Yes, of course, you can close your Top Player Brand account. To do so, you need to contact customer service.
Customer Service will take care of closing your Top Player Brand account.
If you have forgotten your password, click on “Forgotten Password”.
We will ask you to enter the e-mail address of your account and will immediately send a new password to your e-mail address.
To update and/or change my shipping or billing address:
1. log in to your account and click on ” My account ” .
2. once you are in the page ” My account ” click on ” Address ” .
3. when you are in the “Address” page you will see “DELIVERY ADDRESS” and then next to it “CHANGE”.
Make sure that you have entered the correct credentials, i.e. the email address and the same password you used when you registered.
If you still can’t login to your account please contact customer service.
How do I change my e-mail address?
To change your e-mail address :
1. Log in to your Top Player Brand account and click on ” My account ” .
2. Once you are in the ” My Account ” page click on ” Account Details ” .
3. When you are in the “Account Details” page you can enter your new email address and then click on “SAVE CHANGES”.
