ORDER & DELIVERY PROCESS

Fast delivery throughout Morocco.
Delivery within 1 to 3 days throughout Morocco on business days.

You will see on this page how our team proceeds for your deliveries.

We are aware that sometimes your deliveries can take time, but this is against our will.

In case of delay, we ask you to be patient.

We love it when you are happy with our services and we are working to keep it that way for a long time to come.

Top Player Brand™

ORDERING PROCESS

Here are the steps of the perfect reception of your orders.
1.

HOW TO BUY

1. Login to your Top Player Brand account or create a new account.

2. Choose a product that you like and that suits you.

3. Please read the specifications of your items, once it suits you, you can add the item to your cart.

4. Once the item is added to your cart, you can check your cart or go to checkout.

5. Please calculate the shipping cost of your order by choosing the city in Morocco you wish to ship to.

6. Please check your order and the details and information on the product(s) chosen then when you are reassured please validate your order.

NB: please contact us if you have any questions or need help. You can choose where to contact us, please click on a link : Contact Us

Customer Service: Available 24 hours a day, 7 days a week by Email: support@topplayerbrand.ma and on live chats or Whatsapp : +212681036401.

2.

RECEPTION OF YOUR ORDER ON OUR SYSTEM

Once we receive your order on our system, we proceed to analyze your order (verification of the delivery address, phone number and we check if all your received information does not contain any errors) for the correct tracking of your order.

3.

AFTER ANALYSIS

Once the analysis is complete, we will quickly prepare your order for our warehouse.

4.

WAREHOUSE SERVICE

When the warehouse department receives your order, they will take care of the order.

The warehouse department takes great care to check the items that are on order and proceeds to the packing for a good security of the items on order.

Once the order is ready, the warehouse service takes care of calling on our delivery services.

5.

DELIVERY SERVICE

When the delivery service receives the call from our warehouse, the delivery service in turn hurries to take the customer’s order.

6.

ORDER LEAVES AT YOUR DELIVERY ADDRESS

Once the customer’s order is in the hands of the delivery service, the order is immediately shipped to the customer’s address indicated when ordering.

7.

SHIPPED PACKAGE

The customer will be notified when their package has been shipped.

The customer can track their package in real time.

The customer may also have a tracking number to follow the progress of their package online on our website www.topplayerbrand.ma

8.

A LITTLE PATIENCE

You just have to wait, your package will arrive quietly at the delivery address you mentioned during the process of your order.